Refund Policy

At KodeKalp Global Technologies, we are committed to delivering high-quality digital services. Our Refund Policy ensures customer satisfaction, outlining the conditions under which refunds may be provided.

Contents

1. Purpose

This Refund Policy outlines our approach to refunds across our various service offerings.

2. Service Categories and Refund Terms

2.1 Web Design & Development Services

Initial Consultation: Free of charge
Deposit: 50% non-refundable deposit required before project commencement

Refund Eligibility:

  • If we fail to meet agreed-upon project specifications
  • If delivery is significantly delayed beyond the agreed timeline

Non-Refundable Scenarios:

  • Client-requested changes
  • Scope modifications
  • Additional development requirements

2.2 Mobile App Development

Initial Consultation: Free of charge
Milestone-Based Pricing: Refunds considered on a case-by-case basis

Refund Conditions:

  • Incomplete delivery of core project requirements
  • Substantial deviation from initial project scope

Non-Refundable Elements:

  • Custom features
  • Advanced integrations
  • Platform-specific development costs

2.3 Digital Marketing Services

Initial Strategy Consultation: Free of charge

Refund Policy:

  • Partial refunds may be considered for underperforming campaigns
  • Performance metrics will be used to evaluate refund requests

Non-Refundable Expenses:

  • Ad spend
  • Platform subscription costs
  • Initial setup and research fees

2.4 IoT Integration Services

Consultation: Free initial technical assessment

Refund Conditions:

  • Refunds considered if solution fails to meet core technical specifications
  • Partial refunds for incomplete system integrations

Non-Refundable Components:

  • Hardware costs
  • Specialized equipment
  • Custom integration expenses

3. Refund Request Process

3.1 Submission of Refund Request

Submit refund requests in writing to [email protected]
Include:
  • Project details
  • Specific reasons for the refund request
  • Supporting documentation
Requests must be submitted within 30 days of project completion.

4. Exclusions

4.1 Non-Refundable Services

  • Consulting hours
  • Training sessions
  • Customized solutions with specialized requirements

4.2 Circumstances Preventing Refunds

  • Client-induced project changes
  • Failure to provide necessary project information
  • Cancellation after significant work has been completed

5. Warranty and Guarantees

5.1 Service Warranties

  • 30-day post-delivery support for all digital solutions
  • Free minor bug fixes and adjustments
  • Performance optimization assistance

5.2 Performance Guarantees

  • Transparent reporting of project milestones
  • Regular progress updates
  • Commitment to meeting agreed-upon specifications

6. Dispute Resolution

6.1 Mediation Process

Internal review committee for an objective assessment of refund requests.

6.2 Legal Jurisdiction

Disputes to be resolved in Gondiya, Maharashtra. Governed by local and national legal frameworks.

7. Contact Information

For all refund-related inquiries:

8. Policy Updates

Last Updated: 17/03/2025
Subject to change without prior notice. Most recent version available on our website.